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Process Consultant

Our Reference: J530514
London, Greater London


Process Consultant – London – Initial 3 Month Contract – Up to £500 per day
A cutting-edge tech business have a requirement for a skilled Process Consultant to work on site with a major European communications provider in London, on an initial 3 month contract with extensions highly likely.

Role: Process Consultant
Location: Central London
Duration: 3 months+
Rate: Up to £500 per day
Skills: ITIL, Telecoms, TM Forum Frameworx, ServiceNow, BMC Remedy, OSS
Perks: Free accommodation, visits to other Scandinavian client sites with hotels and flights fully covered

The main aspect of the role will be to facilitate workshops involving disparate operational groups to agree and document common ITIL based processes for Incident and Change Management. These will then need to be configured in the clients’ existing service management platform that is currently being rolled out into the enterprise.

The ideal candidate will be an ITIL qualified professional, ideally with experience in telecoms operations, with a proven ability to undertake consulting/advisory engagements. You will have hands-on experience with ITIL processes and tools implementation, such as ServiceNow and/or BMC remedy, and some knowledge of Frameworx. You will also need to have some experience with OSS and/or IT process transformation.

Real Time Consultants are acting as an employment/agency business in relation to this vacancy.

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