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1st Line Support Engineer

Our Reference: J530960
Bristol, Bristol


1st Line Support Engineer – Bristol – Up to £24,000 + Benefits
A leading law firm based in Bristol are currently searching for an enthusiastic 1st Line Support Engineer to join their diverse team and help support the whole firm with IT support, including partners and business support staff.

The Role

As the 1st Line Support Engineer, you’ll be responsible for delivering excellent customer service at all times, being available to take phone calls from employees and partners, and utilising time on the phone effectively to meet KPI targets and SLA’s. You’ll have to log all incidents in the IT Service Management tool, ensuring appropriate detail is captured and updating throughout the incident lifecycle. Following escalation processes, the 1st Line Support Engineer will ensure incidents are assigned to the relevant team or individual, enabling incidents to be resolved in an efficient and timely manner.

About You

The suitable candidate will be able to demonstrate a supportive, flexible and driven working ethos, with a willingness to embrace team working and a passion for client service. You will have previous experience of working within a professional and busy IT service desk, showing excellent customer service skills, telephone manner and written communication skills. Hardware and virtual desktop knowledge is essential, as well as great troubleshooting and information gathering skills. As the 1st Line Support Engineer, you will have the ability to remain calm under pressure whilst working with people at all levels of seniority and technical knowledge.


In addition to an attractive salary of up to £24,000, the successful 1st Line Support Engineer will also receive a number of excellent benefits to be disclosed on application.

If this position sounds like a good fit for you, please apply now. For further information, please contact Emily Gregory on 0117 917 1500 or

Real Time Consultants are acting as an employment business/agency in relation to this vacancy.

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