Process Transformation Consultant



Digital Transformation Consultant – London Hybrid – £60K-£65K + 5% bonus

This is a great opportunity to join of the UK’s most well-known consultancies in tech where you will work directly with my clients current and potential new clients across a range of industries, supporting them in realising their Customer Experience Vision and Strategy.

The Job

As a Digital Transformation Consultant, you will be responsible for assessing current eco-systems (processes, systems, technology) to identify gaps against the customer experience vision and make clear recommendations to address these. Utilising your industry knowledge and contact center expertise, create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and automate processes and tasks. Improving C-SAT and reducing cost-to-serve, support clients in creating and implementing industry leading Digital-First Omni-Channel customer experience strategies to meet customer and client needs (i.e. introducing new digital channels, knowledge management, automation).

About You

You will have a passion and desire to improve customer experience and support clients on their journey, experience improving customer journeys to improve customer experience outcomes, exceptional contact centre knowledge and expertise, with proven delivery of solutioning in contact centres, with an understanding of the levers for KPI delivery and to enhance desired customer experience outcomes, Contact Center operational knowledge, knowledge of simple automation principles; call deflection, webchat, conversational AI, chat bot, working knowledge of contact centers solutions (i.e. Zendesk/AWS/Genesys Cloud) advantageous.


Alongside an attractive salary you will have an annual bonus scheme of 5% and a comprehensive benefits package including private healthcare, unlimited learning budget and 25 days holiday + bank holidays!

For more information about this role and our client, please contact us on 01179 171500 for a confidential chat.

Real Time Consultants International Ltd are acting as an employment business/ agency in relation to this vacancy.

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