Senior Escaltions Engineer / 3rd Line Support

Bristol, UK
10% Bonus

Senior Escaltions Engineer , 3rd Line Support , Microsoft 365 , Active Directory , Hyper V , Back Up Replication , Hybrid Working 

Our grwoing MSP is looking recruit and additon Senior Escalations Engineer with 2 years 3rd Line Support . To work across their varied client base providing support to the Service Desk team.

The candidate will have experience as Escaltions Engineer or 2 years experience working within 3rd Line support ideally with in an MSP enviroment . Primary supporting Microsoft technologies

  • Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security)
  • Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS)
  • Maintaining & troubleshooting Backup/Replication environments
  • Maintaining & troubleshooting (L2/L3) network infrastructure
  • Windows client OS rollouts and upgrades

Other Technologies supported

Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients (occassionally).
Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core
Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS
Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS
Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA
Virtualisation: Hyper-V
Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants
Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind
Domains: Domain names, SSLs, DNS + nameservers
Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP.


Budget for Relevant exams and qualifications
24 days annual leave
Flexible work from home policy
Health cash plan
Life Insurance
Cycle Scheme/TechScheme
Enhanced maternity and paternity policies
Regular fully paid socials
Perks portal – Highstreet deals and discounts

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